Refunds and Exchanges

 
 

We value your satisfaction with our products and aim to provide a hassle-free returns and exchanges process. Please review the following information regarding our policy:

  1. Eligibility for Returns and Exchanges:

    • Returns are applicable for store credit only.

    • To be eligible for a return or exchange, the item must be unused, in its original condition, and accompanied by proof of purchase.

  2. Return Period:

    • Jewelry and Accessories: You have up to 7 days from the date of purchase to request a return or exchange for jewelry and accessories.

    • Home Decor: Home decor items can be returned or exchanged within a 30-day period from the date of purchase.

  3. Non-Returnable Items:

    • Personalized or custom-made items are not eligible for returns or exchanges unless they arrive damaged or defective.

    • Perishable goods, such as certain food items, cannot be returned.

  4. Process for Returns and Exchanges:

    • To initiate a return or exchange, please contact our customer support team within the specified return period.

    • Provide your order number and a brief reason for the return or exchange request.

    • Our team will guide you through the next steps, including any required documentation and shipping instructions.

  5. Inspection and Approval:

    • Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.

    • If the item is approved, you will receive a notification confirming the issuance of store credit.

  6. Store Credit Details:

    • Store credit will be issued in the form of a digital voucher or gift card, which can be used for future purchases on our platform.

    • Store credit does not have an expiration date.

  7. Damaged or Defective Items:

    • In the rare event that you receive a damaged or defective item, please contact our customer support team immediately.

    • We may request additional information or images to assess the issue.

  8. Refunds for Defective Items:

    • If an item is found to be defective, we may offer a full refund in certain cases. This will be assessed on a case-by-case basis.

  9. Shipping Costs:

    • Shipping costs for returns or exchanges are the responsibility of the customer, unless the item received was damaged or defective.

If you have any further questions or require assistance, please do not hesitate to contact our customer support team. Thank you for supporting La Galleria Truckee!